warranty information
At King Triton Construction
We stand behind the quality and craftsmanship of our work. We are committed to ensuring that your deck, garage floor, or coating project is completed with the highest standards of durability and performance. That’s why we offer comprehensive warranties on the products and services we provide, giving you peace of mind and long-lasting results.
In addition to our workmanship warranty, we also offer product-specific warranties that provide extended coverage for the materials used in your project. These warranties vary by product and are provided by the manufacturers we trust.
craftmanship warranty
We take pride in the excellence of our installations. All of our workmanship is covered by a 1-year warranty from the date of installation.
This warranty ensures that all work performed by King Triton Construction will be free from defects in craftsmanship. Should any issues arise due to our workmanship within the warranty period, we will repair or replace the affected area at no additional cost
product warranties
Gaco Deck & Coating Systems: Our GacoFlex system comes with a 20-year manufacturer warranty. This protects against defects in materials, ensuring that your deck or waterproofing system stands the test of time.
Aluminum Railings: We install rust-free aluminum railings that come with a 20-year manufacturer warranty on the paint. This ensures that your railing system maintains its color and finish for years to come.
exclusions
1. Normal Wear and Tear
Our warranties do not cover natural wear and tear caused by exposure to the elements, heavy use, or aging of materials over time.
2. Accidents, Misuse, or Neglect
Damage caused by accidents, improper use, neglect, or mishandling of the product by the owner or third parties is not covered. This includes damage from dropping heavy objects, sharp tools, or improper cleaning methods.
3. Unauthorized Modifications or Repairs
Any modifications, alterations, or repairs made to the project or materials by someone other than King Triton Construction or without prior written consent will void the warranty.
4. Environmental Factors
Damage resulting from external environmental factors, such as extreme weather events (flooding, tornadoes, earthquakes, etc.), exposure to chemicals, or natural disasters, is excluded from the warranty.
5. Substrate Failure
Any issues that arise from the failure of the substrate (the surface beneath the coating or deck) are not covered under the warranty. This includes cracks or movement in the foundation, concrete, or other base materials that affect the finished product.
6. Improper Maintenance
Failure to maintain the deck, flooring, or coating according to the recommended guidelines will void the warranty. This includes improper cleaning, sealing, or failure to address minor damage in a timely manner.
7. Acts of Vandalism or Abuse
Damage resulting from vandalism, abuse, or any intentional actions that compromise the integrity of the product or project is not covered under the warranty.
8. Color Fading or Variations
Slight variations in color, texture, or finish are a natural occurrence and are not considered defects. Additionally, gradual fading of colors due to exposure to sunlight or other environmental factors is excluded from the warranty.
How to Make a Warranty Claim
To make a warranty claim, simply contact us with the details of your issue. Please provide:
A description of the problem.
Photos of the affected area.
Proof of purchase and the date of installation.
Once we receive your claim, a member of our team will evaluate the issue and determine whether it is covered under our warranty. If approved, we will schedule a repair or replacement at the earliest convenience.